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213
Making requests and giving instructions
Guarantee:
A written promise given
by a company that something you
buy will be replaced or repaired.
Activity 4.6
Read the following dialogue and identify the formal way to make a request. Circle the
phrasal verbs used in the dialogue.
Electrician (E)
Mother (M)
E:
Excuse me. May I come in, please?
M:
Sure, come in. Could you help me with my new refrigerator, please?
E:
Certainly, Madam. What can I do for you?
M:
It is my new fridge. It doesn’t get cold anymore and the food is starting to get
bad.
E:
Let’s look at it together. Could I have the manual, please? Maybe, it will be
Fne to look over the instructions again.
M:
I have already done it, but I gave up, I don’t understand Japanese.
E:
Oh, yes, I understand. But look, there is a section in English. When you get a
bit of time, you could look out the instructions again.
E:
Mmmm. I see what’s wrong. The electricity cable is not in the right place and
it looks bad.
M:
May I go to the electricity shop to buy a new one?
E:
I’m afraid you will not get this cable in any shop. I will go and look for it in
the factory. As your new refrigerator counts with its guarantee, you will get the
original cable. Could you please Fll in this complain format? I need to hand it in
to my director and get the new cable. You will have it tomorrow.
M:
That’s very kind of you, thank you very much.
Check your answers in the Answer Key.